Microsoft Certified Desktop Support Technician (MCDST)

Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician. This course is designed for help-desk professionals supporting Microsoft Windows 7 Operating System with elements of XP. This credential proves your ability to successfully troubleshoot desktop environments that run on the Microsoft Windows operating system. It also shows you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows.

What you’ll learn

• Windows 7 installation
• Installation issues and troubleshooting
• Support of the operating system
• Troubleshooting OS issues
• Application support
• Supporting office 2007 in the Windows 7 environment

Entry Requirements

There are no official entry requirements, however GSWRA are looking for the following qualities and skills.

1. Desire to succeed
2. Commitment to achieving the certificate and gaining full time employment
3. Good literacy skills
4. Good Keyboarding skills
5. Good attendance and timekeeping
6. Registered unemployed *

* Conditions apply please contact us for details

Duration

12 weeks training and exam preparation followed by up to 4 weeks placement should suitable placements be available.

Future Prospects

• Help Desk Technician
• Customer Support Representative
• PC Support Specialist
• Technical Support Representative

What do I do next?

For further information and eligibility please contact Steven McLaughlin on 0141 445 5044 or speak to your Job Centre Plus adviser.

Microsoft Certified Desktop Support Technician Certification (PDF Information Sheet)